QualiCare Psychiatry, LLC (“QualiCare Psychiatry,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what personal information we may collect through our website, forms, communications, and services; how we use and share that information; how we protect it; and the terms that apply when you choose to receive SMS/text messages from QualiCare Psychiatry.

This policy applies to QCPsychiatry.com and other interactions with QualiCare Psychiatry that reference this policy.

Medical and other protected health information (“PHI”) may also be protected by the Health Insurance Portability and Accountability Act (“HIPAA”), 42 CFR Part 2 when applicable, and other federal and state privacy laws. Please review our separate Notice of Privacy Practices for information about how we use and disclose PHI and your rights regarding your health information.

Depending on how you interact with QualiCare Psychiatry, we may collect information that you voluntarily provide to us, including:

• Name
• Telephone or mobile phone number
• Email address
• Mailing address
• Date of birth
• Appointment or scheduling information
• Insurance information
• Information submitted through website or contact forms
• Communication preferences
• Information you provide when communicating with our office
• Other information you choose to provide to us

When information constitutes protected health information, it will be handled in accordance with applicable privacy laws and our Notice of Privacy Practices.

When you visit our website, certain information may be collected automatically through standard website technologies, including:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• General website usage information

Our website may use cookies or similar technologies to support website functionality, security, performance, and analytics.

We may use information we collect to:

• Respond to inquiries
• Schedule and manage appointments
• Provide requested services
• Communicate with patients and prospective patients
• Send appointment reminders and confirmations
• Provide scheduling or rescheduling information
• Provide administrative or customer-service communications
• Provide billing or account-related communications
• Provide administrative medication or refill-status communications
• Process insurance or billing information when applicable
• Maintain and improve our website and services
• Protect the security and integrity of our systems
• Meet legal, regulatory, and compliance requirements
• Carry out other purposes permitted or required by applicable law

When information constitutes protected health information, its use and disclosure are also governed by our Notice of Privacy Practices and applicable federal and state law.

We do not sell or rent your personal and mobile information for promotional or marketing purposes.

We may disclose information as reasonably necessary to operate our practice, provide requested services, comply with applicable law, or work with service providers that perform functions on our behalf.

These service providers may assist with:

• Website hosting and technology
• Appointment scheduling
• Electronic health records
• Patient communications
• Billing and payment processing
• Insurance-related services
• Information technology and security
• Legal, accounting, and compliance services

Where applicable, service providers handling protected health information on our behalf are required to comply with applicable HIPAA and Business Associate requirements.

We may also disclose information when required or permitted by applicable law, regulation, legal process, court order, or governmental request.

Additional restrictions may apply to protected health information, mental-health information, psychotherapy notes, and certain substance use disorder records.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell your mobile information, SMS consent, or mobile opt-in information.

Information may be provided to service providers solely as necessary to facilitate communications and provide services on our behalf, subject to applicable privacy, security, and contractual requirements.

Our website may use cookies and similar technologies to help operate the website, understand website usage, improve performance, and provide functionality.

Your browser may allow you to block, delete, or otherwise control cookies. Disabling certain cookies may affect some website functionality.

Third-party services integrated into our website may also use cookies or similar technologies subject to their own privacy practices.

QualiCare Psychiatry takes reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic communication, or method of electronic storage can be guaranteed to be completely secure.

For sensitive medical or clinical communications, patients may be directed to use communication methods or systems designated by QualiCare Psychiatry.

Email and standard electronic communications may not always be encrypted or completely secure.

If you choose to communicate with us electronically, please be aware that electronic communications may present privacy and security risks.

You may contact our office if you prefer another reasonable method of communication.

This Privacy Policy does not replace our HIPAA Notice of Privacy Practices.

Our Notice of Privacy Practices explains:

• How we may use and disclose protected health information
• Your rights regarding your health information
• Our responsibilities concerning protected health information
• Special protections applicable to psychotherapy notes
• Protections applicable to certain substance use disorder records under 42 CFR Part 2
• How to request access to or amendment of your health information
• How to file a privacy complaint

Protected health information will be handled in accordance with applicable federal and state law and our Notice of Privacy Practices.

By opting in to receive SMS/text messages from QualiCare Psychiatry, LLC, you consent to receive informational and conversational text messages related to your care, our services, and your interactions with our practice.

Messages may include:

• Appointment reminders
• Appointment confirmations
• Scheduling and rescheduling updates
• Customer-service communications
• Billing or account notifications
• Administrative medication or refill-status notifications
• Other administrative communications related to your care

QualiCare Psychiatry does not use this SMS program for marketing or promotional messages.

You may provide consent to receive SMS communications through methods made available by QualiCare Psychiatry, including our patient registration or communication consent process.

Your decision to receive SMS communications is voluntary.

Consent to receive SMS/text messages is not a condition of receiving treatment or services from QualiCare Psychiatry.

Message frequency may vary depending on your appointments, requests, communications, and interactions with QualiCare Psychiatry.

Message and data rates may apply according to your mobile carrier and service plan.

QualiCare Psychiatry is not responsible for charges imposed by your mobile carrier.

You may stop receiving SMS messages from QualiCare Psychiatry at any time.

Reply STOP to opt out.

After you opt out, you may receive a confirmation message indicating that you have been unsubscribed from SMS communications.

Opting out of SMS does not prevent you from receiving necessary communications from QualiCare Psychiatry through other appropriate methods.

For assistance with SMS communications:

Reply HELP for support.

You may also contact QualiCare Psychiatry at:

Phone: (407) 808-3808
Email: info@qcpsychiatry.com

Your privacy is important to us.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell your SMS consent or mobile opt-in information.

Service providers may process information as necessary to deliver messages or provide communications services on our behalf, subject to applicable privacy, security, and contractual requirements.

Please refer to the Privacy Policy section above for additional information about how QualiCare Psychiatry collects, uses, shares, and protects personal information.

Standard SMS/text messaging may not always be encrypted and may involve privacy and security risks.

For this reason, QualiCare Psychiatry seeks to limit sensitive clinical information communicated through standard SMS.

You may request another reasonable method of communication by contacting our office.

We may update this Privacy Policy and SMS Terms and Conditions periodically to reflect changes in our practices, technologies, services, legal requirements, or messaging practices.

When changes are made, we may update the effective date shown at the top of this page.

The current version will be available on our website.

If you have questions regarding this Privacy Policy, our SMS Terms and Conditions, or our privacy practices, please contact:

QualiCare Psychiatry, LLC
42735 US Highway 27, Suite 202
Davenport, FL 33837

Phone: (407) 808-3808
Email: info@qcpsychiatry.com
Website: QCPsychiatry.com

For questions specifically concerning protected health information or your HIPAA rights, please refer to our separate Notice of Privacy Practices.